Refunds

At Pepperwood Pets, we strive for customer satisfaction and want to ensure that you are happy with your purchase. If for any reason you are not satisfied with your order, please reach out to us at sales@pepperwoodpets.com or via the Contact Us page on our website so that we can help.

Change of Mind

We accept returns for change of mind within 5 days of delivery, provided the item is unused, in its original condition, and in the original packaging. Please contact us to initiate the return process. Once we receive and inspect the item, we will process your refund.

Refund Processing Times

Once we have received and inspected your return, your refund will be processed within 2-4 business days. Refunds will be issued to the original payment method.

Damages and Issues

Please inspect your order upon receipt and contact us immediately in the rare event that your order is defective or damaged so that we can evaluate the issue and make it right. Photos of the damage or defect will be required to process your claim.

Missing Items

Please check your order upon receipt and contact us immediately in the rare event that an item is missing so that we can rectify this as quickly as possible for you.

Stolen Goods

If you have given us permission, we will give our courier the authority to leave your order on your property if nobody is home to accept the delivery. You must leave us a note requesting this at checkout. Please note that by asking us to leave your order you accept full liability in the event that the goods are damaged or stolen, and if this does occur we are not able to refund your order. Please also note that in some cases a signature may be required on delivery, in which case our courier will not able to leave your order.

Further Information

Should you have any questions about your order or delivery, feel free to contact our support team at sales@pepperwoodpets.com or via the Contact Us page on our website. We're here to help!