Shipping Information

At Pepperwood Pets, we are committed to ensuring your order arrives safely and promptly. We offer FREE delivery on all orders Australia-wide, with the exception of the Northern Territory. Every order includes a tracking number so that you can monitor your shipment's progress every step of the way.

Dispatch Times

We know you are keen to receive your order, so we aim to dispatch all products within 1-2 business days after payment is received.

Our Delivery Timeframes

Delivery times vary depending on your location and the size and weight of the product(s) in your order. The following delivery timeframes are a general guideline.

NSW & Victoria: 2-3 business days

QLD & SA: 3-4 business days

WA & Tasmania: 3-5 business days

NT: 10-15 business days

Shipping Options

We will select an appropriate courier based on your delivery location. We mainly work with Toll, Fastway Couriers, Direct Freight Express, Couriers Please, and Australia Post.

International Shipping

We only ship within Australia. We do not ship our products internationally at this time.

PO Box Deliveries

Unfortunately our couriers are not able to deliver to PO boxes due to the size and weight of our products. Please enter your residential address at checkout to avoid any delays in dispatching your order.

Pick Up

We do not allow pick up as our warehouses are not open to the public. We provide free delivery & tracking Australia wide, and since we have multiple warehouses located across Australia we'll ship your order from our closest warehouse so that you'll receive it as fast as possible!

Further Information

Should you have any questions about your order or delivery, feel free to contact our support team at sales@pepperwoodpets.com or via the Contact Us page on our website. We're here to help!